Our commitment to you
We aim to provide a first class service to the best of our ability and provide you and your pet with a high standard of care. Where appropriate we may advise, and with your agreement, refer you and your pet to an appropriate centre for more in-depth investigation and treatment which is not available at our practice.
Surgery Opening Times
We are open on weekdays from 8.30am to 7.30pm and weekends from 8:30 to 4:00pm for phone calls, consults and medicine collections. We are closed on Bank Holidays.
All our surgeries are by appointment only to book an appointment or in the cases of any emergency please ring 01702 545558.
Consulting Times
| Monday – Friday | 8:45am – 1:00pm (Appointments Only) |
| 2:00pm – 5:30pm (Appointments Only) |
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| 6:00pm – 7:30pm (Appointments Only) |
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| Saturday | 9:00am – 4:00pm (Appointments Only) |
Emergencies
We believe that it is better for your pet to be treated both day and night by staff who are well rested, fresh and eager to help. Our vets and nurses do not work through the night so they are rested at the start of each day. We are still always available up until 7.30 pm weekdays and on Saturdays until 4pm then outside of normal working hours we use the emergency service based at Medivet Eastwood overnight, when you phone out of hours our phone answering machine will automatically give you their number (01702 526666) here the night shift are ready and waiting to offer help and advice at the end of a telephone line or treatment at their premises. Your pet can then be transferred back to us in the morning.
Repeat Prescriptions
Please would you give us at least 48 hours’ notice for repeat prescriptions of drugs and food. In accordance with Royal College of Veterinary Surgeons recommendations all pets receiving prescription medicines need to be regularly re-examined by a veterinary surgeon and you will be advised when this re-examination is due.
Fees
As there is no NHS for pets all private veterinary practices are funded by the fees that you pay. We try to make our fees as affordable as possible and in order to do this, the fees are payable at the time of consultation or at the time of collection following surgery. To facilitate payment, we are happy to accept most credit and debit cards or cash and can take payments by phone in advance of collection.
Home Visits
Due to Covid 19 we are not currently offering home visits. In most situations we feel that the best place for the examination of your pet is at the clinic where we have full support staff and facilities. However, we do appreciate that there are certain circumstances where home visits are preferable and we will try to accommodate requests for home visits if that is the case. Visits are usually carried out between 12.00 and 4.00pm providing we have staff available. An additional charge is made for home visits. Please phone early in the morning if you think you may need a home visit.
Hospitalisation
If your pet should need to be hospitalised then they will be cared for by our staff during the day. Overnight should they need intensive monitoring then this will usually be done at the out of hours vet since we do not have staff in the clinic 24 hrs a day, although if they require less intensive motoring we may discuss with you regarding them staying at our clinic overnight with checks as appropriate by a member of staff.
Nurse Clinics
Our nurses offer advice on preventative healthcare: worm and flea control, vaccination, dental care and dietary requirements. They can also clip nails, express anal glands and carry out other minor procedures. There are more details of this service included in this welcome pack.
Operations
Operations take place at the surgery Monday to Friday and most patients return home the same day. All patients will be given appropriate drugs for pain relief and if necessary sent home with further pain/ inflammation control.
We strongly recommend the use of pre-anaesthetic blood testing to help detect problems not visible on clinical examination in order to minimise the risks associated with your pets anaesthesia and surgery and we will routinely use intravenous fluids in older or higher risk patients.
To make anaesthesia as safe as possible we monitor all patients closely during anaesthesia and recovery using sophisticated electronic equipment and will not allow animals to go home until we are satisfied that they are ready to leave.
Got a question?
If you have any questions regarding the facilities and services we offer at Rochford Veterinary Centre, please give us a call on 01702 544558 or contact us by clicking the ‘contact us’ button
